RETURNS AND REFUNDS POLICY
Last updated: 2 August 2026
This policy applies to purchases made from Precision Clean MX through www.pc-mx.co.uk.
CONTACTING US ABOUT A RETURN
To request a return, cancellation, exchange or refund, email admin@pc-mx.co.uk and include your order number and the reason for contacting us.
Please contact us before sending anything back so that we can provide the correct return instructions. This does not affect your statutory rights.
Returns must be sent to:
Precision Clean MX
1 Tirfilkins Close
Blackwood
Caerphilly
NP12 2LY
United Kingdom
YOUR RIGHT TO CANCEL AN ONLINE ORDER
If you are a consumer purchasing online, you normally have the right to cancel your order without giving a reason.
You must tell us that you wish to cancel within 14 days of receiving your order. After notifying us, you must return the goods within a further 14 days.
You may inspect the goods in the same way that you would be able to inspect them in a shop. You are responsible for taking reasonable care of the goods while they are in your possession.
We may reduce your refund to reflect any reduction in value caused by handling or use beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
This legal cancellation right is separate from our additional 30-day returns policy below.
OUR ADDITIONAL 30-DAY RETURNS POLICY
In addition to your statutory rights, we offer a 30-day returns policy. This means you may request a return within 30 days of receiving your order.
For returns requested after the statutory 14-day cancellation period, the product must be unused, unopened, in the same condition in which it was received and in its original packaging. You must also provide proof of purchase.
We may refuse a return under this additional policy if the product has been opened, used, damaged after delivery or is no longer in a resaleable condition.
Sale items are included in this additional 30-day returns policy, provided they meet the conditions above.
This additional policy does not limit your rights where a product is faulty, damaged, not as described or not fit for purpose.
RETURN COSTS
For a change-of-mind return, you are responsible for the direct cost of returning the goods to us. We recommend using a tracked postal or courier service, as the goods remain your responsibility until they are received by us.
If a product is faulty, damaged when delivered, not as described or you received the wrong item, we will cover the reasonable return cost. Please contact us before returning the product so that we can provide the correct instructions.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
Please inspect your order after delivery and contact us as soon as reasonably possible if a product is damaged, faulty, not as described or if you received the wrong item.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
If a product does not meet these requirements, you may have a short-term right to reject it and receive a refund if you notify us within 30 days. After this period, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund.
Nothing in this policy limits or excludes your statutory consumer rights.
OPENED OR USED PRODUCTS
If a product has been opened or used beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect the loss in value.
A refund may be reduced to zero where a product has been fully used or has no remaining value. This does not affect your rights if the product is faulty, damaged, not as described or not fit for purpose.
EXCHANGES
The quickest way to receive a different product is to return the original product and place a new order once the return has been accepted.
If a product is faulty, damaged, not as described or incorrect, contact us and we will explain the available replacement or refund options.
REFUNDS
For a cancelled online order, we will process any refund due without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.
Refunds will be made to the original payment method unless we expressly agree otherwise.
If you cancel the whole order under your statutory cancellation right, we will also refund the cost of the least expensive standard delivery option that we offered. If you selected a more expensive delivery method, we are not required to refund the additional delivery cost.
We may withhold the refund until we have received the goods back or you provide evidence that you have returned them.
After we issue the refund, your bank or payment provider may take additional time to show it in your account.
If more than 15 business days have passed since we approved your refund, contact us at admin@pc-mx.co.uk.
CANCELLING BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at admin@pc-mx.co.uk.
If the order has already been dispatched, you will need to follow the returns process set out above.