DELIVERY AREA
Precision Clean MX currently delivers to eligible addresses in England, Scotland and Wales.
We do not currently deliver to Northern Ireland, the Channel Islands or addresses outside the United Kingdom.
Please contact us before ordering if you are unsure whether we can deliver to your address.
CHRISTMAS 2026 CLOSURE
Precision Clean MX will be taking a short Christmas and New Year break.
Orders placed before Monday 21st December 2026 will be processed in line with our normal dispatch times, subject to stock availability and courier collection schedules.
Orders placed from Monday 21st December 2026 onwards will be accepted but will not be dispatched until we reopen in January 2027.
Our usual processing and delivery estimates will begin from the date your order is dispatched.
Courier services may also experience additional delays during the Christmas and New Year period. Thank you for your patience and support while we take a short break.
ORDER PROCESSING
Orders are usually processed within 1 to 2 working days.
Working days are Monday to Friday, excluding UK bank holidays and any temporary closure periods clearly displayed on our website.
Orders placed during weekends, bank holidays or closure periods will normally begin processing on the next working day after we reopen.
You will receive an order confirmation after placing your order. Where tracking is available, delivery information will be sent once your order has been dispatched.
DELIVERY TIMES
Standard UK delivery normally takes 2 to 4 working days after dispatch.
These delivery times are estimates rather than guaranteed delivery dates. Delivery may take longer during busy periods, bank holidays, race weekends, severe weather, Christmas and New Year periods or circumstances outside our reasonable control.
We will always aim to deliver within the stated timeframe and, unless another delivery period has been agreed with you, within 30 days of your order being accepted.
DELIVERY COSTS
Free standard UK delivery is available on eligible orders with a basket value of £50 or more after all discounts and promotional codes have been applied.
Delivery charges do not count towards the £50 minimum spend.
If a discount reduces the basket value below £50, the applicable delivery charge will be added and shown clearly at checkout before you place your order.
Delivery availability and charges are determined by the delivery address entered at checkout.
DELIVERY ADDRESSES
Please check that your name, delivery address and postcode are complete and correct before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at admin@pc-mx.co.uk.
We will try to amend the address where the order has not already been dispatched, but we cannot guarantee that changes will be possible after dispatch.
Where an order is returned to us because the customer supplied an incomplete or incorrect address, an additional delivery charge may be required before the order is sent again.
MISSED OR FAILED DELIVERY
Where the courier is unable to complete delivery, they may leave instructions explaining how to rearrange delivery or collect the parcel.
If a parcel is returned to us following unsuccessful delivery attempts, we will contact you to discuss redelivery.
Additional delivery costs may apply where the original delivery information was correct and the courier made reasonable delivery attempts.
DELAYED OR MISSING ORDERS
If your order has not arrived within the expected timeframe, please contact us at admin@pc-mx.co.uk and include your name and order number.
We will check the delivery information and, where necessary, investigate the shipment with the courier.
Precision Clean MX remains responsible for the order until it has been delivered to you or to another person you have identified to receive it.
If an order cannot be located or delivered, we will arrange an appropriate replacement or refund in accordance with your legal rights.
DAMAGED PARCELS OR PRODUCTS
If your parcel or product arrives damaged, please contact us as soon as reasonably possible at admin@pc-mx.co.uk.
Please include your order number and, where possible, photographs showing the packaging and damage. Photographs help us investigate and resolve the issue more quickly.
This does not affect your statutory rights.
RETURNS AND CANCELLATIONS
Information about changing your mind, cancelling an order, returning products and requesting a refund can be found in our Returns and Refunds Policy.
CONTACT
For delivery enquiries, contact:
Email: admin@pc-mx.co.uk
Business name: Precision Clean MX
Trading address can be found within Terms & Conditions.